Know what your customers really feel, in seven days.

Surveys tell you what people say. ARC analyzes tens of thousands of unsolicited conversations across social, reviews, forums, and support threads, then maps the emotion and friction at every stage of your customer journey.

Narrative collection
Narrative collection
01

We gather 30,000 to 120,000+ real customer conversations from public and owned channels, scoped to your brand and your competitors.

Journey mapping
Journey mapping
02

Every conversation mapped to Discovery, Purchase, Use, and Aftermath, so you see exactly where the experience breaks.

Friction index
Friction index
03

A Consumer Experience Friction Index that ranks problems by frequency, reach, and engagement, not anecdotes.

Brand equity signals
Brand equity signals
04

The positive themes and hidden strengths customers already associate with you, ready for marketing and product teams.

Action plan
Action plan
05

Prioritized recommendations for product, CX, and marketing, presented in an executive readout at the end of day seven.

Proven with Nike, Audi, and Wrexham A.F.C.

ARC's customer intelligence work helped lift Nike's post-launch sentiment 22% and Audi's lead-to-test-drive conversion 19%, and gave Wrexham A.F.C. a data-backed sponsorship target list in one week.

Brands we work with

Contact

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FAQs

Frequently Asked Questions

How Long Does IT TAKE TO LAUNCH AN AI PRODUCT?

The timeline for any AI project varies based on the scope. Typically, a full stack AI application can take as little as 24 hours for a proof of concept. A production platform takes around 4-8 weeks. For more comprehensive projects, the timeline may extend. This all depends on your ambition.

Can You AI-ENABLE anY Existing Business?

Absolutely! We specialize in both creating new AI products, agentic automation systems, and upgrading existing enterprises at scale. Whether you need a complete overhaul or a subtle AI automation update, we’ll ensure your AI solution aligns with your evolving goals and connects with your audience.

What Makes Your AI Agency Different?

We have been running AI labs for blue chip tech companies for over 15 years--long before the AI tsunami. Our solutions and AI products have generated over $3b in revenue impact for our clients. We combine the capabilities of a global think tank and intelligence firm with founder-mode builders and best-in-class AI research engineers and designers that no one else in the industry has.

What Is Your Process?

We start with a deep dive into your business goals, audience, and competition. We run market intelligence studies at a fraction of the cost to inform your strategy. From there, we develop a full scope strategy, AI platform and systems design concepts, and fine-tune them until we have a prototype we can deploy at scale. We collaborate with you throughout to ensure alignment.